Refund, Returns & cancellation Policy

Refund Policy

Refund Policy

At Bab Marrakesh Portal, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

1. Eligibility for Refund

• Refunds are available within 7 days of receiving your order.

• The product must be unused, in original packaging, and in the same condition as received.

2. Non-Refundable Items

• Perishable goods (food items)

• Personal care products (if opened)

• Customized or personalized items

3. Refund Process

• Email us at [Info@bab-marrakesh.com] or call +971 54 442 0002 with your order number and reason for refund.

• Our team will verify your request and provide instructions for returning the item.

• Once we receive and inspect the returned product, a refund will be processed to your original payment method within 7 business days.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged.

For questions, please contact our support.

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Cancellation Policy

Cancellation Policy

We understand that you may change your mind after placing an order with Bab Marrakesh Portal.

1. Order Cancellation by Customer

• You can cancel your order within 2 hours of placing it for a full refund, provided it has not been shipped.

• To cancel, contact us immediately at +971 54 442 0002 or [Info@bab-marrakesh.com].

2. Order Cancellation by Bab Marrakesh

• We reserve the right to cancel orders due to product unavailability, payment issues, or errors in pricing/information.

• In such cases, a full refund will be processed.

3. After Shipment

• Once your order has shipped, it cannot be cancelled. You may initiate a return or refund upon delivery, as per our refund policy.