Refund, Returns & cancellation Policy

Refund, Returns & cancellation Policy

Refund Policy

Refund Policy

At Bab Marrakesh Portal, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

1. Eligibility for Refund

  • Refunds are available within 7 days of receiving your order.

  • The product must be unused, in original packaging, and in the same condition as received.

2. Non-Refundable Items

  • Perishable goods (food items)

  • Personal care products (if opened)

  • Customized or personalized items

3. Refund Process

  • Email us at [Info@bab-marrakesh.com] or call +971 54 442 0002 with your order number and reason for refund.

  • Our team will verify your request and provide instructions for returning the item.

  • Once we receive and inspect the returned product, a refund will be processed to your original payment method within 7 business days.

4. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged.

For questions, please contact our support.

Cancellation Policy

Cancellation Policy

We understand that you may change your mind after placing an order with Bab Marrakesh Portal.

1. Order Cancellation by Customer

  • You can cancel your order within 2 hours of placing it for a full refund, provided it has not been shipped.

  • To cancel, contact us immediately at +971 54 442 0002 or [Info@bab-marrakesh.com].

2. Order Cancellation by Bab Marrakesh

  • We reserve the right to cancel orders due to product unavailability, payment issues, or errors in pricing/information.

  • In such cases, a full refund will be processed.

3. After Shipment

  • Once your order has shipped, it cannot be cancelled. You may initiate a return or refund upon delivery, as per our refund policy.

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